Store Policy

Welcome to IoniArt

Hello and welcome to my shop https://ioniart.nl
Everything in this shop is handmade by me.

Ordering

Shipping

I strive to ship ready to ship items within 2 to 3 working days when payment is received, for made to order items, count creation time added to this. For items that need to be shipped with tracking, it might take a day or 2 longer to ship.

Shipping is done with standard postage to the address on PayPal, let me know if it should go to a different address.

Shipping times can vary.
Within The Netherlands, packages usually arrive within a few days.
Packages to European countries can take longer, which can be up to 2 weeks.
Packages to the rest of the world can take from a few days up to 4- 6 weeks.

If your item doesn’t arrive when we both expect it to arrive, please contact me so we can work on a solution together that is satisfactory for the both of us.

Since I ship with standard postage, I don’t get a tracking number, unfortunately.

Up-grading to insured shipping is of course possible, but contact me if you want this, so I can check out the modification for the shipping costs beforehand so you can also decide whether you want this, since secured shipping is much more costly than standard postage in the Netherlands.

Several high priced items in the shop do come with tracked shipping. Should you want to purchase other items to go with these (which can be shipped in the same package), excess shipping fees paid will be refunded after my trip to the post office.

I ship in envelopes and small boxes that fit in the mail slot to keep shipping costs down, since parcel post is so much more expensive in the Netherlands than letter post.

Please note that buyers are responsible for any and all duties and customs charges that may be charged in your country of residence.

Refunds & Exchanges

I want to give the best possible customer service, so if an item shouldn’t be to your liking on arrival, please let me know within 1 week of receiving the item.
Items can be returned and you will be reimbursed for them, except for the shipping cost it took to get the item to you and back to me.
Refund will be given once the item arrives safely back with me.

All items must be returned in the same condition as they arrived.

If you should want to have an item custom made for you, this is of course, possible, but I cannot take returns for custom made items.
Please make sure you like the item before I send it to you.

If you have any questions on ready to ship items, before you want to purchase, please do contact me.

What personal data we collect and why we collect it

Contact and shipping information will be used only for communication about transactions and sending pieces to you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact form data is used only for customer service purposes and the information submitted through will not be used for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Who we share your data with

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Payments

Payment goes through PayPal.
I ship when payment is received in full.
For custom orders I have to ask full payment up front.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Copyright

All photos and designs on this site are copyrighted and belong to IoniArt.
Use of these is not allowed without express written consent from me.

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